Job Description
Delivery Manager
Job Title
Delivery Manager
Employment Type
Full Time
Location
India
Experience
8–12 years
Must-Have Skills
- 8 to 12 years of experience in technical delivery and service management
- Strong understanding of project management principles and methodologies, including PMP and ITIL certifications.
- Extensive experience with SDLC, Agile, and Scrum methodologies.
- Proven track record of successful project delivery in migration, integration, development, and support environments.
- Experience working in onshore-offshore engagement models
- Proficiency in cloud technologies (Azure, Oracle and Salesforce
- Experience with AI platforms
- Exceptional communication skills, with the ability to manage stakeholders at all levels.
- Strong analytical and problem-solving skills
Good-to-Have Skills
- Certifications: Relevant certifications (e.g., PMP, PRINCE2, Scrum Master) are a plus
- Previous experience in a similar role within IT consulting industr
- Leadership and team management experience, with the ability to mentor and develop team members.
Job Summary
We are seeking a highly experienced Delivery Manager to lead service delivery for projects in a dynamic and fast-paced environment. The ideal candidate will have a robust background in managing cross-functional teams and executing projects within an onshore-offshore engagement model. You will be responsible for ensuring that projects meet service level agreements (SLAs) while managing stakeholder expectations and fostering a culture of collaboration and continuous improvement.
Roles & Responsibilities
- Oversee the end-to-end service delivery of projects, ensuring adherence to SLAs and quality standards
- Collaborate with cross-functional teams to plan, execute, and deliver projects in migration, integration, development, and support environments.
- Manage stakeholder relationships effectively, ensuring clear communication and alignment on project goals
- Lead change management processes to adapt to evolving project requirements.
- Handle incident management to resolve issues promptly and minimize disruptions
- Conduct resource planning and allocation to maximize team efficiency and project success
- Develop comprehensive project plans, including timelines, milestones, and deliverables.
- Generate and present project reports and dashboards for transparency and progress tracking.
- Create and maintain technical documentation to support project execution and knowledge transfer
- Collaborate with cross-functional teams in an Agile environment.
- Foster the adoption of best practices in project management methodologies such as SDLC, Agile, and Scrum
- Work with cloud technologies (Azure, Oracle and Salesforce).
- Work with AI & open AI platforms.