On-Demand Webinar
Innovate and Scale with CCAI: Gen AI Solutions for Superior Customer Experience
Featured Speaker: Featured Speaker: Chris Moyer, Former CTO, Exelon and rSTAR Advisory Council Member
Companies that provide exceptional customer experience generate 5.7x more revenue than those that have lackluster CX, and have a 17% higher chance of year over year growth. But how can you innovate and scale your contact centers to provide the very best customer experiences without breaking the bank?
Key Takeaways
Join rSTAR Advisor Chris Moyer, former CTO of Exelon, and rSTARu2019s IT team for an in depth look at contact center AI (CCAI). In this webinar, you will learn:
Why companies need to redefine their approach to custom experience, cost efficiency, and service quality
How CCAI can automate interaction, provide deep insights, and self service options that customers love
Ways in which CCAI can be used to support customer service representatives (CSRs) and augment (not replace) your call center staff
Methods by which CCAI can be added to call centers over time, reducing costs, improving CX, and enhancing training
Build versus buy analysis, and ideas on how to explore existing platforms and integrations to add CCAI components
Examples and use cases of CCAI in action
CCAI Readiness Assessment, rSTAR's unique approach to successful CCAI implementation and maximizing CCAI ROI
Meet Your Hosts
Chris Moyer
Former CTO, Exelon and rSTAR Advisory Council Member
Chris is an experienced executive with experience in GenAI, IT ops, and cybersecurity. He most recently served as the Chief Technology Officer for Exelon Corporation.
Vivek Ahuja
VP of Technology, rSTAR Technologies
Vivek leads rSTARu2019s Technology practice and brings close to 20 years of experience to the conversation. Vivek and his team will share practice applications and demonstrate CCAI.
Jason Wisdom
AI Practice Lead, rSTAR Technologies
Jason Wisdom leads rSTARu2019s AI practice, specializing in designing custom AI solutions and providing AI expertise for clients. With professional experience in AI since 2012, Jason has implemented solutions featuring GenAI, NLP, predictive analytics, AI driven scoring engines and more, across cloud and on premise environments.
Discover Key Insights on CCAI. Register today and reserve your spot. Share this page with a friend. We look forward to seeing you at the webinar.
About rSTAR Technologies
rSTAR is a full service specialized system integrator built to transform leaders in asset intensive industries into business value all stars by focusing on digital transformation initiatives. We are a 100% diverse owned specialized System Integrator focused on Salesforce, Oracle and Microsoft solutions for Manufacturers, Energy and Utilities, and High Tech companies.
