On-Demand Webinar
Analytics and AI: How GenAI Is Shaping the Future of Utilities
Featured Speaker: Chris Moyer, Former CTO, Exelon and rSTAR Advisory Council Member
From demand prediction, grid management, customer engagement to business process automation, and developing innovative new services, Gen AI is changing every facet of utilities operations. Chris will share trends, focus on the impact on customer engagement, and discuss next steps to start using Gen AI platforms.
Key Takeaways
Participants will gain insights on the potential uses of GenAI for utilities. You’ll leave the session with steps to prepare your organization for GenAI and ideas to explore for process automation, customer service improvements, and more.
Barriers to adoption of GenAI in Utilities.
Assess your data readiness for GenAI in Utilities.
Understand the potential of GenAI to enhance call centers and more.
Chart next steps to leveraging Oracle and Microsoft Azure and GenAI to improve CX, automate processes, and more.
Additional Speakers
Danny Asnani
VP of Client Engagement, rSTAR Technologies
Danny will answer questions you may have about how to improve CX, automation, and innovation in your utility using GenAI solutions from rSTAR.
Vivek Ahuja
VP of Technology, rSTAR Technologies
Vivek will share a demonstration of GenAI technology created by rSTAR for the energy and utility industry to improve CX. You’ll see how GenAI differs from AI chatbots and the world of difference it makes in customer service!
What the Customer Says
““Working with rSTAR Technologies, we saved a lot of time and money by not reinventing the wheel.””
Rajesh Kumar Thakur
Principal Architect, Exelon Corporation
““Our [ticket] volume has dramatically decreased. Most of my time was spent on emails. It takes the load off. The bot is leading our customers in the right direction.””
Senior Customer Service Manager
Fortune 100 Utility
About rSTAR Technologies
rSTAR is a full service specialized system integrator built to transform leaders in asset intensive industries into business value all stars by focusing on digital transformation initiatives. We are a 100% diverse owned specialized System Integrator focused on Salesforce, Oracle and Microsoft solutions for Manufacturers, Energy and Utilities, and High Tech companies.
