Elevating the Customer Experience with a Secure Portal

In this case study, we'll reveal:

• How we extended and integrated the functionality of cloud based ERP to maximize insights and simplify reporting

• How we created a customer delighting portal that provides full transparency for financial transactions and simplifies scheduling, payment, and documentation

• Increased productivity and efficiency for employees by providing faster, more focused data access

• Reduced service costs by eliminating duplication of effort through ERP integration

Simplifying Reporting While Improving Transparency & Security

The Power of Oracle ERP & Integration Clouds Challenges

• Integrating and connecting data from various ERP components

• Generating itemized, accurate reports and asset management narratives

• Building a fully transparent customer experience

• Creating a powerful booking, scheduling, and payment portal protecting the personal and financial information contained in customer accounts

Goals

• Extend the Oracle ERP Cloud experience to pool and centralize data points and functionality

• Create a customer portal that maximizes data access and provides granular documentation

• Build transparency for customers without sacrificing data security or privacy

• Improved communication and coordination in the Software Development Lifecycle

Results

• Created a secure portal for customer communication that limited customer data to need to know basis, improving overall security

• Migrated away from email for customer communication, protecting personal information and data

• Eliminated data transfer errors and increased productivity and efficiency for employees by providing faster, more focused data access