OmniMax International
OmniMax International Improved Sales Activity, Boosted Customer Satisfaction, and Increased Office Efficiencies with Digital Experience Portal
INDUSTRY
Manufacturing
CLIENT
OmniMax International
Overview
OmniMax faced significant accessibility issues due to their customer data being stored in their on premises ERP. This created problems for both for account managers working in Salesforce and customers themselves. Seeking a new customer ordering and engagement system, they contacted rSTAR.
In this case study, we'll reveal:
How OmniMax connected Oracle & Salesforce to create a single source of truth for customer data
How OmniMax modernized customer experience and increased satisfaction with a digital engagement platform
How OmniMax's IT team connected sales with the data they needed to grow business
How we created a comprehensive platform which allowed customers to find everything in one secure place
This Leading North American Building Products Manufacturer's Journey to Having a Comprehensive Customer Experience Hub
Challenges
Maintaining customer satisfaction while requesting more of their data
Transitioning customers to a new system
Improving employee efficiency without raising costs
Goals
Provide Sales & Account teams the data to grow accounts
Modernize eCommerce interface for direct sales/ordering
Close gaps between EBS & Salesforce to take advantages of opportunities
Results
Boosted customer satisfaction
Improved sales productivity
Increased office efficiency
Modernized the customer experience
Created a comprehensive platform which allowed customers to find everything in one secure place
What the Customer Says
"rSTAR was extremely organized, and you could see they had experience with Oracle, Salesforce, and Digital Experience initiatives."
Elizabeth Rich
IT Director, OmniMax International
"We pulled off a seamless customer experience that felt like more than a community portal, it was an extension of our existing site."
Elizabeth Rich
IT Director, OmniMax International
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