Fortune 500 Manufacturer
Fortune 500 Manufacturer, Mobility for Field Service
INDUSTRY
Manufacturing
CLIENT
Fortune 500 Manufacturer
Overview
A Fortune 500 manufacturer was looking to strengthen the connective tissue between the office and the field by extending the full functionality of their ERP and database to service technicians. Their goals were to improve communication and reduce time consuming manual reporting.
In this case study, we'll reveal how this manufacturer:
Created 24/7/365 live connectivity between office & field
20% reduction in time for field service debriefs
Increased CSAT by strengthening the service experience
Reduction in manual processes and the amount of support needed for applications and services
Fortune 500 Manufacturer Connects & Automates Field Service
Challenges
Fully connect the office and field
Reduce time intensive reporting
Usability issues that could reduce user adoption
Lack of mobility platform, Cloud vision, and a clean look and feel
Goals
Provide an assessment, recommendation and roadmap for their current field service mobile application
Optimize the mobile app user experience
Provide a direction for their enterprise mobile strategy
Results
An ERP-, CRM-, and warehouse integrated mobile toolkit
Fully automated field reporting
What the Customer Says
"Mobile technology has enabled today's workforce to work and operate beyond the confines of the traditional four walled office space."
Gallup
"With this mobile field service toolkit in place, our enterprise is connected in ways that we'd previously only dreamed of. Technicians in the field get exactly what they need. Our business office personnel are able to do their jobs faster and better than ever. Best of all, we're doing measurably better work for our customers."
CIO, Fortune 500 Manufacturer
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