01
Intelligent Scheduling Agents
Autonomous agents that optimise technician dispatch, manage SLA priorities, and react to real time events without human intervention.
Become an all star
Engineering the future offield operations
and asset service
We deliver end to end digital solutions that connect front office, back office, field teams, assets, and enterprise systems, helping organizations achieve improved outcomes, higher returns, and operational excellence at scale.
Live Field Network
Dispatch
Technician
Asset
IoT
ERP
Customer
Schedule
Service
Maintain
Agentic field and asset workflows that remove manual operational drag.
rSTAR builds and deploys agentic AI solutions that eliminate manual, repetitive work across field service and asset management operations, leading to higher ROI, lower costs, and improved service quality.
02
Asset Anomaly Detection
AI models that continuously monitor device data, surface anomalies early, and trigger preventive maintenance workflows automatically.
03
Document and Data Extraction
Agentic pipelines that extract, validate, and route information from field reports, service records, and asset documentation at scale.
Measurable Impact for Fortune 500 Clients
$1.2M+
In saved costs annually
30%
Better technician efficiency
50%
Higher customer satisfaction
35M
Devices linked to one source of truth
Every field touchpoint connected into the service and asset lifecycle.
From scheduling a field technician to tracking a device across its entire lifetime, rSTAR solutions cover every touchpoint in the service and asset lifecycle to improve returns.
01Scheduling & DispatchField Service Management
Intelligent scheduling, dispatch, and work order management solutions built on Oracle OSC, OFSC, ServiceMax, and Salesforce, tailored to your operational model and workforce size.
Oracle OFSC & OSC routingServiceMax & Salesforce FSMWork order management
02LifecycleAsset and Device Lifecycle Management
Bespoke applications managing millions of device records across their full lifecycle, from commissioning and deployment to maintenance, refresh, and retirement.
Commissioning to retirementMillions of device recordsMaintenance & refresh tracking
03Field EnablementGlobal Technician Enablement
Complete suite applications for field technicians operating across geographies and business units with offline capability, localisation, and role based access built in.
Offline capable mobile appsLocalisation & multiregionRole based access
04ManufacturingLifecycle Services Platform
Full suite solutions for manufacturing companies that need to support the complete device lifecycle, from first install to end of life, serviced by technicians worldwide.
Install to end of lifeGlobal technician networkFull suite service platform
Enterprise field and asset programs across the platforms you already run.
We work across leading enterprise platforms and build bespoke systems where standard products fall short.
OFSC & OSCOracle
Oracle Field Service Cloud and Service Cloud for advanced scheduling, dispatch, and real time technician tracking across large scale field operations.
Field ServiceSalesforce
Salesforce Field Service and Asset 360 implementations, including Field Service Lightning and complex custom data models for equipment centric teams.
AWS & IoTAmazon
AWS cloud and IoT services powering real time asset visibility, device telemetry, and scalable field data platforms.
Cloud & MapsGoogle Cloud and Maps Platform for routing, geospatial field workflows, and analytics ready asset data.
Azure & DynamicsMicrosoft
Azure and Dynamics 365 Field Service for connected work orders, mobile technician apps, and enterprise asset management.
One delivery chain from user research to cloud operations.
rSTAR owns the entire delivery chain: no handoffs, no dependency on third party integrators for core capabilities.
UI / UX
User ResearchInteraction DesignResponsive WebMobile-first
Frontend
ReactAngularTypeScriptProgressive Web Apps
Backend
Java / Spring BootNode.jsPythonREST and GraphQL APIs
Event-Driven Architecture
KafkaAPI GatewayService Mesh
DevOps and Cloud
KubernetesDockerCI/CD PipelinesAWS / Azure / GCP
Security
Identity and Access ManagementZero TrustData EncryptionCompliance Frameworks
Field and asset workflows ready for demonstration.
Real Time Asset Visibility
A unified asset management platform centralizes data, streamlines maintenance tracking, and gives customers instant self service access.
Watch DemorSTAR AI Agents for Asset Intensive Industries
rSTAR’s AI Agent Factory is a suite of purpose built, production ready AI agents designed specifically for utility contact centers. Not pilots. Not prototypes. These AI agents are live, integrated, and delivering measurable results for utilities today. Now available on the Microsoft Azure Marketplace and MACC eligible, they enable organizations to accelerate AI adoption with confidence and faster time to value.
Knowledge Base Agent
Creates a natural language, AI powered knowledge base that answers CSR and employee questions instantly.
Email Assist Agent
Matches inbound requests to approved response templates enriched with real time account data, so CSRs send better responses in half the time.
Start, Stop, Move Agent
Validates, executes, and confirms service orders directly in CC&B, cutting handle time from 12 to 15 minutes to under 90 seconds while eliminating most errors.
Proof and ideas for field service modernization.
Insights From rSTAR
Multiplatform specialists
We work across leading enterprise platforms and build bespoke systems where standard products fall short.
Oracle Field Service Cloud (OFSC)
Advanced routing, capacity planning, and real time technician tracking for large-scale field operations.
Oracle Service Cloud (OSC)
Omnichannel customer service and field service integration for enterprise service delivery.
Salesforce Field Service & Assets
Field Service Lightning and Asset 360 implementations, including complex custom data models.
Salesforce ServiceMax
Purpose built FSM on Salesforce, configured for equipment centric service organisations and OEM aftermarket teams.
Bespoke Asset Management
Custom built platforms managing millions of device records where off the shelf products cannot meet the scale required.
Integration & Data Platforms
Seamless connectivity between field systems, ERP, ITSM, and IoT data sources via microservices and API first architecture.
Ready to Get Started?
Modernizing an operation or building from the ground up?
rSTAR has the field service, asset management, integration, and AI expertise to get you there.
What the Session Covers
Field service workflows and technician efficiency
Asset lifecycle data, device records, and visibility gaps
Platform fit across Oracle, Salesforce, ServiceMax, and bespoke systems
Agentic automation, IoT, predictive maintenance, and integration priorities