Higher First Call Resolution
Give agents the right answers and context while the customer is still in the interaction.
- AI powered guidance
- Knowledge surfaced in workflow
- More consistent answers
Customer ExperienceContact Center AIService Automation
Contact Center Transformation
Contact Center
Performance,
Transformed.
We help organizations move from legacy service models to AI enabled operations that reduce cost, improve resolution rates, and scale with customer demand.
Service Intelligence
01
Voice
02Email
03
Chat
04
Self Service
05
Field
06
Billing
One service model with AI agents, routing, knowledge, and workflow automation.
Customer intent, agent guidance, and enterprise context connected in real time.
Faster answers. Cleaner handoffs.AI assistance across voice, email, chat, self service, and operations.
A more intelligent contact center, from first contact to final resolution.
We bring together AI powered agent assistance, intelligent knowledge management, and workflow automation to drive measurable outcomes across your entire service operation.
Lower Average Handle Time
Reduce system navigation and manual searching so agents can move faster through each interaction.
- Reduced navigation
- Faster response accuracy
- Cleaner service workflows
Reduced After Call Work
Automate summaries, documentation, and follow up drafting to free capacity after each contact.
- Call summarization
- Documentation support
- Follow up drafting
More High Value Interactions
Move repetitive work out of the agent path so teams can focus on the customer moments that matter most.
- More agent capacity
- Better customer attention
- Scalable service quality
Measurable Impact for Fortune 500 Clients
70%
Faster Agent Onboarding
30%
Faster Response Times
50%
Less Documentation Time
20%
Reduced Cost Per Call
Knowledge and Automation
Knowledge and automation eliminate the friction that slows everything down.
Scattered knowledge and repetitive manual work are two of the biggest drains on contact center efficiency. We modernize how agents access information and automate postinteraction tasks like call summarization, documentation, and follow up drafting, reducing cost per contact and freeing up capacity where it matters most.
Continuous Improvement
Transformation that compounds over time.
We do not just implement and walk away. We help you build a model that continuously learns and improves, tracking adoption, identifying gaps, and refining workflows based on real operational data. The result is technology investment that delivers increasing returns over time.
The Right Answer, at the Right Moment
Agents shouldn’t have to search for information while the customer waits. We embed AI powered guidance directly into the agent workflow, reducing system navigation, improving response accuracy, and enabling faster, more consistent resolutions across every interaction.
01RoutingCustomer Intent Agent
Understands why the customer is contacting support and routes the interaction to the right path.
02KnowledgeKnowledge Assist Agent
Finds relevant answers, policies, account context, and service history while the agent is working.
03EmailEmail Assistant
Drafts, classifies, summarizes, and prioritizes customer emails so teams can respond faster and more consistently.
04QualityQuality and Coaching Agent
Flags trends, training opportunities, compliance issues, and coaching moments across service interactions.
05TrainingOnboarding Simulation Agent
Creates realistic practice scenarios so new agents can learn complex processes before they enter live queues.
rSTAR has helped build customer solutions on the following platforms.
Contact center transformation works best when AI, service, cloud, CRM, and operational platforms are connected around the customer experience.
Service CloudSalesforce
Service Cloud, Agentforce, and knowledge workflows connected to the customer record for faster, more consistent resolutions.
ERP & CXOracle
Oracle CX, ERP, and Digital Assistant integration so service teams work from complete billing, account, and operational context.
Azure & CopilotMicrosoft
Azure AI, Copilot, and Dynamics integration for agent assist, automation, and contact center intelligence at enterprise scale.
Contact Center AIGoogle Cloud
Google Cloud Contact Center AI, Dialogflow, and BigQuery for conversational automation, agent assist, and service analytics across every channel.
Connect & AIAmazon
Amazon Connect and AWS AI services for scalable voice, chat, and self service customer support workflows.
See Our Solutions In Action
The source page highlights three solution demonstrations for contact center AI and enterprise communications.
Watch Video
AI Knowledge Base
Empowers agents with real time insights, recommendations, and text based actions to resolve issues faster and more accurately.
Watch Video
AI Email Assist
AI assisted email drafting that ensures faster responses, consistent messaging, and reduced manual effort for faster enterprise communications.
Watch Video
AI Start, Stop, Move Assist
AI tool that transcribes customer calls accurately and in real time and generates instant call summaries for CSR.
Case Studies
rSTAR Microsoft Agents for Asset Intensive Industries
rSTAR’s AI Agent Factory is a suite of purpose built, production ready AI agents designed specifically for utility contact centres. Not pilots. Not prototypes. Agents that are live, integrated, and delivering measurable results for utilities today, available in the Microsoft Marketplace and MACC burn down eligible.
Knowledge Base Agent
Creates a natural language, AI powered knowledge base that answers CSR and employee questions instantly.
Email Assist Agent
Matches inbound requests to approved response templates enriched with real time account data, so CSRs send better responses in half the time.
Start, Stop, Move Agent
Validates, executes, and confirms service orders directly in CC&B, cutting handle time from 12 to 15 minutes to under 90 seconds while eliminating most errors.
Ready to Get Started?
Whether you are modernizing an existing operation or building from the ground up, we have the expertise to get you there.
Schedule a discovery session with a practice enablement specialist.
Map your contact center channels, service workflows, agent experience, data sources, and AI opportunities into a practical transformation roadmap.
What the Session Covers
A focused working session around service operations, AI readiness, platform integration, and measurable customer experience outcomes.
Current contact center channels and service friction
CRM, ERP, knowledge, billing, field, and operational data sources
AI agent, automation, and email assistant opportunities
Training, QA, onboarding simulation, and measurement priorities